Warranty / Repairs
We believe in the robustness of our devices, but sometimes things happen. All devices from Other Space Electronics come with a limited lifetime warranty: we will repair or replace any malfunctioning items free of charge. Warranty does not apply to misuse, intentional destruction, or accidents that result in damage, or regular wear and tear on the artwork, enclosure, pots, switches and knobs. We can also not repair or replace any devices that have had modifications done to them by anyone other than Other Space Electronics.
The owner is responsible for shipping costs to and being returned from Other Space Electronics. This warranty is applicable only to the original owner of the device, and we will require proof of purchase from our webshop to process the Warranty.
The best thing to do is contact us ASAP so we can help figure out together what’s going on. If you think your issues might be outside the scope of the Warranty, still get in touch, we’re happy to assess the situation and look into and do repairs for you for a reasonable fee.
We’re always happy to help figure out what’s going on with your pedal.
Email us at firstname.lastname@example.org describing the issue you’re having and your pedal’s symptoms.
Should you experience any operating issues with your pedal, before reaching out about repairs, please make sure you have checked that the problem is not caused by bad cables, a faulty power supply, or that you are using a power supply with different specs, bad input/output connections or a broken instrument or amp. A LOT of the time failures are caused by all the other stuff that is involved around your pedal, I mean, it gets really complicated really fast when you have multiple pedals, which require you to have many many cables and power supplies floating around, which can all be the source of the issue.
Here is a good place to start with troubleshooting when running into issues:
- Establish that your instrument, amp and cables are functioning properly. Connect a single cable between your instrument and your amp. Make sure you test all components of your chain now by rocking around the knobs on your instrument and amp, jiggle the cable and connections a bunch to test for any loose contacts or a broken cable. If all is good, this means that your instrument and cable and amp are in working condition.
- Next, find a second cable and switch this one with the cable that you have just put in between your instrument and amp. We want to establish that this cable is working properly too, so jiggle this cable and its connections around a bunch again.
- Now, power your pedal from a single power supply, without it powering any other devices at the same time.
- Use the two cables that you have now established are in working order to go from your instrument’s output to the pedal’s input, and use the other functioning cable to go from your pedal’s output to your amp’s input.
All the wiring should now be functioning and the only possible problems are either caused by a bad power supply, electrical/environmental interference (any lights or big energy consumers close by on the same network or in the proximity of your single coil pickups? I've even had trouble with train tracks being too close by!) so maybe check it out in a different environment as well.
If you’re having issues troubleshooting or you’ve gotten to the end of the steps and it seems there is something wrong with the pedal, email us at email@example.com and we'll take it from there!